But asking them survey questions on a scale of 1 to 5, we can gauge how their experience went, if it was positive, and what aspects or parts of the store need work. We make it our business to follow up with customers on a regular basis. Very few furniture stores offer an in-house service department, and ours is the only one of its kind in our service market. Our Replacement Parts Department means we have everything we need on-hand to take care of your repairs as soon as possible. Our certified, experienced technicians in our factory-authorized repair department ensures your purchases top-notch and we even supply you with loaner products during the repair process. We service everything at R&Q in our in-house service department. You can feel confident with every purchase you make at Ruby & Quiri because we take care of you and your product. And guess what? He’s never received a call. If a customer were to receive service below R&Q’s standards, he would want to hear it first-hand. You might have noticed-the owner has his personal cell phone number on business cards and our website. Beyond the included services we offer as a part of doing business with us, we make it our personal mission to do our best every single day to make your shopping experience with us flawless. At Ruby & Quiri, we are known far and wide for our amazing customer service.
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